Frequently Asked Questions

all your questions answered

What is your address?

The Gardens is situated at 850 Stud Rd, Scoresby 3178. We're conveniently positioned near the renowned Caribbean Gardens entrance on Stud Road. For a more detailed map and directions, kindly visit our location page.

How far in advance can I book a ticket?

You can plan ahead with us! We release our movie and event schedules 4 weeks in advance, ensuring you have ample time to pick your perfect movie night. See what's on at The Gardens.

Can I bring my pet?

Pet lovers rejoice! On Sundays, you're welcome to bring your dogs, but they must be on leashes at all times. Please note that for the comfort of all our guests, if pets become disruptive or aggressive, our staff may request that you make alternative arrangements. We kindly ask you to ensure that your clean up after your furry friends as well!

My session was cancelled due to Adverse Weather. How do I Re-Book?

In the event of a weather cancellation, all tickets are validated to swap into another session in the 2023/2024 Season. An email will be sent to the email address that the tickets were purchased on. This email will contain a voucher to the same value of your purchase We understand it can be hard to rebook towards the end of the season. If your session is cancelled in the last four weeks of the 2023/2024 season, your booking will automatically be refunded. 

Do you serve alcohol?

Indeed, we do! You can purchase your preferred beverages at our Garden bar on movie nights. We're advocates for responsible drinking and urge guests to plan their transportation accordingly.

Can I Bring my own Snacks and Drinks?

Please note that outside snacks and drinks are not permitted inside. However, we're delighted to offer a wide selection of everyone's favorite movie snacks at our on-site Candy Bar and Bar!

View our Menu's here.

Do you do private bookings?

Yes, we cater to private events! If you have a group of 100 or more and wish to have the venue to yourselves, we offer bookings on specific days.

In November, our regular screenings are from Thursday to Sunday, leaving Monday to Wednesday available for private events. For larger groups, Thursday and Sunday nights might also be an option with prior notice.

What is the weather policy?

Melbourne's weather can be unpredictable! If rain is pouring or winds exceed 25 km/h, we'll have to cancel the screening. But don't worry, we offer either refunds or rescheduling options to ensure you don't miss out.

Can I buy tickets at the venue?

While we do offer on-site ticket purchases, we strongly recommend booking in advance. This ensures you secure a spot, especially on nights when we're buzzing with movie enthusiasts.

Can I upgrade my ticket after purchase?

Certainly! If you're looking to enhance your movie experience, contact our friendly team via the contact page. They'll guide you through the upgrade process and handle any additional payments.

Can I get a refund for a change of mind?

We understand plans can change. While we don't offer refunds for change of mind, we're flexible and can help you exchange your ticket or reschedule to another session that suits you better.

Do you offer gift cards?

We're always looking to enhance our offerings. While we don't have gift cards at the moment, keep an eye out – we're planning to introduce them soon!

Can I pay in cash at the Candy Bar and Garden Bar?

To ensure swift service and convenience, The Gardens operates as a cashless venue. Both our Candy Bar, known as the Garden Store and Garden Bar, accept card payments for all your purchases.

Can attendees bring their own seating?

Absolutely! If you've purchased The Lawn ticket, you're welcome to bring your own seating. Whether it's a fold-up camping chair or a cosy picnic rug, make yourself comfortable. Just ensure that your seating doesn't obstruct the view for others or take up excessive space so everyone can enjoy the movie magic at The Gardens.

Is The Gardens child-friendly?

Absolutely! The Gardens is a family-friendly venue, welcoming movie-goers of all ages. To maintain a safe and responsible environment, especially with the availability of alcohol, all attendees under the age of 18 will be provided with a coloured wristband. This ensures our staff can easily identify minors and uphold our commitment to responsible service.

How much are tickets?

We offer three distinct ticketing options to cater to your preferred movie-watching experience:

The Retreat: $55 per ticket (minimum purchase of 2 tickets designed for pairs)

The Retreat promises the pinnacle of open-air cinema experiences. As you soak in the fresh ambience, our attentive staff will cater to your needs.

Each ticket includes:

- 1 Cinema Ticket
- 1 Deluxe Bean Bed
- 1 Small Popcorn
- 1 Drink of Choice
- 1 Ice Cream
- Access to the Garden Store


The Lounge:
 $35 per ticket 

Experience our exclusive allocated seating in The Terrace. Revel in the fresh air and immersive atmosphere as the film unfolds.

Each ticket provides:

- 1 Cinema Ticket
- 1 Bean Bag
- Access to the Garden Store


The Lawn: 
$25 per person

Craft your own cinematic experience in our Grass space. Bring along your chair or picnic rug and settle into the movie's rhythm.

Each ticket grants:

- 1 Cinema Ticket
- Access to the Garden Store

Choose the option that best suits your style and join us for an unforgettable evening at The Gardens.

Have a question we haven’t answered above? Reach out, and our team at The Gardens will be delighted to assist you.